Auost FAQ - Your Complete Au Pair & Host Family Resource Guide

Looking to host an au pair or become one? You’re in the right place.

Auost FAQ & Resource Center is your go-to guide for everything you need to know about au pair programs in Europe and beyond. Whether you’re just starting out or ready to find your perfect match, this page gives you clear answers, expert advice, and step-by-step guidance — all in one place.

Our FAQ covers everything you need to know about the au pair experience:

  • ✅ Visa and country requirements
  • ✅ Pocket money, costs, and contracts
  • ✅ Matching process and compatibility quiz
  • ✅ Onboarding, daily routines, and cultural life
  • ✅ Safety, insurance, and legal information

Use this page to explore the most common questions about au pair programs in Germany, UK, Netherlands, USA, and across Europe — and learn how Auost helps you every step of the way.

FAQ

In most cases, no. Vacation planning should be a shared decision that considers both the family's childcare needs and the au pair's personal plans. Agreeing together creates a happier and more successful cultural exchange. A great au pair experience isn't built on assumptions—it's built on respect, flexibility, and communication.

Ensure your picture size follows the recommended size and format. Width: 200px, Height: 200px (square). Max file size: 2MB. Formats: JPEG, PNG, JPG.
 

To register as an au pair, visit the website https://www.auost.de/, navigate to the 'Au pair program' on the top left, and then scroll to the bottom and click on 'Become an Au pair' to register.

Log in to your Auost account, and on the left-hand side of the navigation panel, you’ll find the section ‘Membership’. Click on that to display the available plans to upgrade to

This depends on season, country, profile quality, and flexibility. Some users find matches within days, while others may take several weeks or months.

Not every placement is a perfect fit. Auost recommends discussing expectations clearly before arrival. In some situations, users may decide to rematch with another Au-pair or Host Family.

Yes. Users can report suspicious, abusive, misleading, or inappropriate behavior directly through the platform. Reports are reviewed to help maintain a respectful and safe community.

Communication is always the first step. If serious concerns arise, users should prioritize their safety and contact local authorities when necessary. Auost also provides guidance resources and account reporting tools

Auost encourages safe cultural exchange by promoting verified profiles, secure communication, transparency between users, and educational resources about healthy host family relationships. We also encourage users to report suspicious behavior immediately.

Yes. You can access the Block User feature from the dashboard area and to report a user that violates Auost's AGB and policy.

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