Auost FAQ - Your Complete Au Pair & Host Family Resource Guide

Looking to host an au pair or become one? You’re in the right place.

Auost FAQ & Resource Center is your go-to guide for everything you need to know about au pair programs in Europe and beyond. Whether you’re just starting out or ready to find your perfect match, this page gives you clear answers, expert advice, and step-by-step guidance — all in one place.

Our FAQ covers everything you need to know about the au pair experience:

  • ✅ Visa and country requirements
  • ✅ Pocket money, costs, and contracts
  • ✅ Matching process and compatibility quiz
  • ✅ Onboarding, daily routines, and cultural life
  • ✅ Safety, insurance, and legal information

Use this page to explore the most common questions about au pair programs in Germany, UK, Netherlands, USA, and across Europe — and learn how Auost helps you every step of the way.

FAQ

This depends on season, country, profile quality, and flexibility. Some users find matches within days, while others may take several weeks or months.

Not every placement is a perfect fit. Auost recommends discussing expectations clearly before arrival. In some situations, users may decide to rematch with another Au-pair or Host Family.

Yes. Users can report suspicious, abusive, misleading, or inappropriate behavior directly through the platform. Reports are reviewed to help maintain a respectful and safe community.

Communication is always the first step. If serious concerns arise, users should prioritize their safety and contact local authorities when necessary. Auost also provides guidance resources and account reporting tools

Auost encourages safe cultural exchange by promoting verified profiles, secure communication, transparency between users, and educational resources about healthy host family relationships. We also encourage users to report suspicious behavior immediately.

Yes. You can access the Block User feature from the dashboard area and to report a user that violates Auost's AGB and policy.

At Auost, the Premium, Ultra, and Exclusive plans offer enhanced features designed to help both au pairs and host families connect more quickly, safely, and successfully, with ongoing support throughout the entire journey. All of these services and resources require constant updates, and quality control — and therefore cannot be sustainably offered completely for free.
By subscribing to a paid plan, you help support the platform and ensure that Auost remains safe, modern, and high-quality for Au-pairs and host families.

Auost is not an Au-pair Agency and does not directly provide Au-pair placements. Rather Auost provides Au-pairs and Host Families with a platform where they can connect directly.

Auost provides all new registered Au-pairs and Host families with a 1 WEEK FREE ULTRA PLAN UPGRADE. This provides users with the abilty to test the many of the plartform features and resources without having to provide any form of payment or signing any paymnet agreement in advance. After the free Trial has expired, users are downgraded to an Auost standard profile.

Auost is a subsidary of the Epoxa GmbH in Germany/EU and positions itself around trust and safety; platform pages emphasize professionalism and verified profiles. (For data specifics, see the our data protection info.)

 

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Auost helps you find the ideal match quickly and safely.