Auost Privacy Policy
1. Introduction
Auost is committed to protecting the privacy and security of our users — including host families and au pairs. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with:
-
EU General Data Protection Regulation (GDPR)
-
German Federal Data Protection Act (BDSG)
-
German Telecommunications Telemedia Data Protection Act (TTDSG)
-
California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)
-
Children’s Online Privacy Protection Act (COPPA) (where applicable)
By using our services, you consent to the terms of this Privacy Policy.
2. Data Controller
Responsible for data processing:
Dr. Yasene Jesernik
Auf Hatterwiese 8, 63322 Rödermark, Germany
Tel: +49 6074 486 6351
Email: auost@auost.de
3. Information We Collect
We may collect the following categories of personal information:
3.1 Personal Information – Name, address, email, phone number, nationality, language proficiency, profile details, and documents provided during registration.
3.2 Technical Data – IP address, device type, browser details, operating system, and server log data.
3.3 Usage Data – Pages visited, match activity, chat history, and feature usage.
3.4 Payment Data – Billing address, payment method, transaction details.
3.5 Communication Data – Emails, chat messages, and customer service interactions.
4. Legal Basis for Processing (GDPR Article 6)
We process your personal data on the following bases:
-
Contract Performance – To provide our services (Art. 6(1)(b) GDPR)
-
Consent – For marketing, analytics, or optional features (Art. 6(1)(a) GDPR)
-
Legal Obligation – To comply with applicable laws (Art. 6(1)(c) GDPR)
-
Legitimate Interests – To ensure security, improve services, and prevent fraud (Art. 6(1)(f) GDPR)
5. Cookies & Tracking Technologies
We use cookies and similar technologies for:
-
Essential website functions
-
Preferences and settings
-
Analytics and performance
-
Marketing and personalization
Details are provided in our [Cookie Policy]. You can manage preferences via our cookie consent tool.
6. Data Sharing & International Transfers
We may share your data with:
-
Service providers (hosting, analytics, payment processors)
-
Partner agencies (with your consent)
-
Authorities (when required by law)
If transferred outside the EEA, we apply Standard Contractual Clauses (SCCs) or rely on adequacy decisions.
7. Data Retention
We keep your data only as long as necessary:
-
For active accounts – until deletion request
-
For legal obligations – up to 10 years
-
For backups/logs – up to 90 days unless longer required
8. Your Rights (EU/Germany)
You have the right to:
-
Access, rectify, or delete your data
-
Restrict or object to processing
-
Data portability
-
Withdraw consent at any time
-
Lodge a complaint with a supervisory authority
9. Your Rights (California/US Residents)
If you are a California resident, you have the right to:
-
Know what personal information we collect and use
-
Delete your personal information (subject to exceptions)
-
Opt-out of the sale or sharing of personal information (we do not sell data)
-
Non-discrimination for exercising your privacy rights
Requests can be made at: privacy@auost.de or via our “Do Not Sell or Share My Personal Information” link.
10. Children’s Privacy (COPPA Compliance)
Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If we learn we have inadvertently collected such data, we will delete it promptly.
11. Security Measures
We implement technical and organizational measures such as SSL/TLS encryption, firewalls, and access controls to protect your personal information.
12. Changes to This Policy
We may update this policy to reflect changes in law, services, or technology. The updated version will always include the last updated date.
Contact for Privacy Matters:
Auost
Auf der Hatterwiese 8, 63322 Rödermark, Germany
Email: auost@auost.de
Last updated: {{May, 30, 2025}}