GTC

These are the general terms and conditions for www.auost.de - hereinafter also referred to as "website". Auost is a part of Epoxa GmbH, Auf der Hatterwiese 8, 63322 Rödermark.​

Section 1 **General**
Auost website offers its users the technical possibility to use the Auost website to match with other users and communicate with them.

1.1 **Account Creation**
When you create an account on our platform, you agree to provide accurate and up-to-date information about yourself or your family. 
(a) Access to the use of the Auost.de service requires registration. 
(b) Natural persons are only permitted to register if they are of legal age. 
(c) By registering, the user accepts these general terms and conditions. By registering, a contractual relationship is created between Auost.de and the registered user, which is governed by the provisions of these general terms and conditions. 
(d) By ordering a paid service, the registered user enters into a further contractual relationship with Auost.de that is separate from the registration. The user is informed about the respective paid service and the payment conditions before concluding this contractual relationship. The contractual relationship is created when the user confirms the order and the payment obligation by clicking.

1.2. **Background Checks**
We take safety seriously. All au pairs and host families must undergo background checks to ensure a secure and trustworthy community. The fulfilment of all agreements concluded via the Auost website also takes place exclusively between users.

Section 2 **Payment**
Our payment terms are simple - you pay for the services you use. We offer transparent pricing and secure payment options for your convenience.

Section 3 **Matching Services**
While we do our best to match users based on preferences and compatibility, we cannot guarantee a perfect match. 

Section 4 **Cancellation Policy**
If you need to cancel your account or services, just give us a heads-up. We'll work with you to find a solution that works for everyone.

Section 5 **Community Guidelines**
Respect, kindness, and open communication are key in our community. Any form of discrimination, harassment, or inappropriate behavior will not be tolerated.

Section 6  **Intellectual Property**
 The content on our platform, including but not limited to logos, designs, and text, are owned by Auost. Please don't use or reproduce them without our permission.

Section 7 **Personal responsibility**
We would like to point out that Auost only provides the platform.  The users are solely responsible for the information that they post on their profiles or communicate with each other. However, if Auost finds illegal content or if Auost strongly suspects that Information displayed or communicate is illegal, such as infringing third-party intellectual property rights, Auost is entitled to remove this info and block user. 

Section 8 **User account**
To view profiles, you must first register and create a user account. Registration may be unlimited, natural and legal persons. Registration of persons under 18 years of age is not allowed. Registration is free of charge. It is carried out by opening a user account with the consent of, among other things, these General Terms and Conditions and the Privacy Policy. With the successful registration, a contract for the use of the Auost website is concluded between Auost and the user. Auost reserves the right to refuse to register. The data requested by Auost at the time of registration must be provided in full and correctly. Auost can only carry out a very limited check of the data of the users stored during the registration. Despite our security precautions, it is therefore not excluded that incorrect contact details have been stored for a user account. Registration with Auost under a false identity is not permitted and will result in exclusion from the platform.

**8.1 Usernames** 
You are free to choose your username. However, the username must not be illegal, in particular no rights of third parties and also did not violate good morals. We do not have to accept a username that violates this. In this respect, we also have the right to a retrospective suspension. Use of the name and content of "Auost" It is not permitted to use our name in a manner that may give the undue impression that you, your company or your website are sponsored by Auost or are in business contact with Auost.

**8.2 Passwords** 
Please do not use easy-to-guess passwords. Keep your password secure for your personal account and do not share it with anyone. Auost will never ask you to share your personal password with employees or third parties. 

**8.3 Updating user data**
Please update your user data if it changes. If we cannot reach you within two weeks if necessary, such as complaints about the your profile, behaviour or information that you conveyed, using the contact details you provide, we may suspend your account until further notice for security reasons.

Section 9 **Responnsibilty**
Auost  assumes no responsibility for the content of users profiles or info shared among users. Each user is responsible for ensuring that his profile and info shared do not violate laws, auost’s terms and conditions and codes of conduct or the rights of third parties. Auost shall be entitled to a temporary or permanent suspension in the event of a breach of these Rules, depending on the situation of the individual case.

Section 10 **Rating System**
With the help of the Auost rating system, users can evaluate each other. Auost has no influence on these reviews. In exceptional cases, Auost may delete any reviews submitted. Users are obliged to provide only truthful information in their ratings. Auost assumes no liability for the accuracy of these reviews. Auost may delete or change reviews that have already been submitted at all times and in its sole discretion. Any use of the rating system, which is not exclusively for the purpose of an honest and objective evaluation, is prohibited. In particular, it is prohibited to give incorrect reviews, make reviews of yourself or encourage third parties to do so, assessments to include circumstances unrelated to the execution of the underlying contract and reviews outside the Auost website.

Section 11 **Costs**
Registration with Auost is free of charge, no registration fee or similar is charged. To use Auost.de, you must first register. By registering, user initially becomes a free member. Auost.de reserves the right to charge different fee models for different booking times and user groups and in particular for different usage periods, as well as to offer different scopes of services. Auostt.de also reserves the right not to make the various term models available at all times and/or not for all customer groups.

**11.1 Plans**
Auost offers subcription plans with additional features. These are yearly plans that automatically terminate after period has ended. By choosing a paid premium service (e.g. premium or ultra membership), the scope of services can be expanded by the "service seeker" or the "service provider". 

**11.2. Upgrade Membership**
You can upgrade your Membership directly from the dashboard area. Memberships end automatically.

**11.3. Payment**
Our payment terms are simple - you pay for the services you use. We offer transparent pricing and secure payment options for your convenience.

11.4 . **Payment Provider**
We utilize Paypal gateway for payment processing.

Section 12 **Cancellation Policy**
When you upgrade your membership, you demand that the services to be provided immediately and before the 14-day cancellation period expires.You also demand immediate fulfillment of the contract and agree that the right of withdrawal expires when the upgrade begins. 
You also consented and at the same time confirmed acknowledgement that you loses his right of 14-day cancellation via button when you upgraded your membership.

Section 13 **Availability and failure Maintenance work** 
Maintenance is usually carried out between 2 a.m. and 5 a.m. and is limited to the minimum required. If Auost systems are technically or not technically accessible via the Internet due to maintenance or other reasons for which Auost is responsible, Auost reserves the right, in its sole discretion, to modify or modify the duration of any ongoing articles appropriately. let down. Auctions that have expired "under price" during the default period can be canceled and then re-posted. 

Section 14 **Rights of third parties**
Please observe the legal protection of third-party rights, in particular to foreign images and texts, which you may not use for your ownprofiles. Plagarised profiles can be deleted by us without warning.

Section 15 **Good Behaviour & misconduct** 
Users may not use mechanisms, software or other scripts that may interfere with the functioning of the Auost website, or take any action that results in an unreasonable or excessive burden on the Auost infrastructure to be able to. 

If a user violates legal regulations, rights of third parties, the Auost Terms and conditions or Auost Code of Conduct, we may take the following measures – taking into account the legitimate interests of the respective user – in accordance with at its sole discretion. Warn user, temporarily or permanently block the member account and delete account. In the case of a  final suspension of the member account (profile) a termination of the user contract without notice is possible. In this case, re-registration or use of Auost under a different profile is not permitted. A definitive blocking or deletion of the profile is particularly possible if:

  • There is an abuse of the platform
  • The user provided incorrect information when registering
  • The functionality of the auction platform is damaged or impaired by the user
  • The user violates legal or contractual conduct obligations massively or repeatedly

The above rights exist with particular regard to the legitimate interests of the user, even if there is a suspicion on the basis of concrete indications that a user is against legal regulations, rights of third parties, against the Auost AGBs.

Section 16 **Responsibilities and obligations of the user​**
The user is solely responsible for the content of his/her registration and therefore for the information he/she provides about himself/herself. Auost is not responsible for claims regarding false, inappropriate or incomplete information provided by users. The user assures that the data he/she provides to Auost is true. The user also assures that he/she will not use the data entrusted to him/her by third parties for commercial purposes beyond the purpose of the platform, including advertising purposes. Without limiting the foregoing, the user declares that he/she has the right to publish the information provided on the website; including and without exception that the user has the approval or permission of the parent or guardian to publish the content. 

  • The user declares that he/she does not infringe or violate any third party rights through the content published and the use of this by Auost.
  • The user understands and accepts that Auost may, at its reasonable discretion, review and/or temporarily or permanently delete all content published by the user, in part or in whole, in particular if, in Auost's opinion, it violates these General Terms and Conditions or is inappropriate in the sense of being offensive or illegal or otherwise violates the rights or security of third parties. 
  • The user undertakes to indemnify Auost against any claims, damages, losses or demands that arise from the user's culpable, improper registration and/or use of the service. This refers in particular to the reasonable costs required to properly defend against the claim. 
  • The user undertakes to treat emails and other messages as confidential and to only make them accessible to third parties with the express prior consent of the sender. This also applies to names, telephone and fax numbers, address details, email addresses and Internet URLs.
  • The user undertakes not to misuse the service, in particular: not to distribute defamatory, offensive or otherwise illegal material or information via Betreut.de. This applies in particular to pornographic, racist, inflammatory or similar content. The user undertakes not to use Betreut.de to threaten or harass other users or to violate the rights of third parties.
  • The user undertakes not to use mechanisms, software, scripts or other tools in connection with the use of the service that limit or hinder the functionality or accessibility of Betreut.de. The user is not permitted to change, overwrite, delete or otherwise manipulate content posted by Auost.de.
  • The user undertakes not to intercept system messages and emails intended for other users or to attempt to do so. The user undertakes not to post or send emails or chain letters or offers of goods or services that are not directly related to the intended purpose of Auost.de. Without limiting the foregoing, the use of the website and/or services of Auost by a user, in particular the content posted by him, must be in accordance with all applicable laws and regulations. 
  • In the event that one of the above-mentioned behavioral obligations is not complied with, this can lead to termination of the contract by Betreut.de as well as civil and criminal consequences for the user himself. Auost explicitly reserves the right to exclude the user from the platform if he violates the guidelines when registering or at a later date. 
  • The user undertakes to inform himself about the legal provisions regarding the provision and remuneration of family and household-related services (e.g. from a tax advisor, health insurance companies, pension insurance companies and professional associations) and to take these into account. 

Section 17 **Blocking of the User** 
To the corresponding notification by rights holders, in particular trademark holders, we are entitled to a temporary blocking of precisely designated profiles, which we receive in writing or in text form as infringed rights. If an immediate inspection results in the undoubted lack of authorization of the blocking, the profile is reactivated. Otherwise, we are entitled to await a court or official decision. Insofar as we do not suffer a culpable breach of contractual obligations in this procedure, no claims of the user arise from a blocking that is not justified as a result.

Section 18 **Liability**
Auost.de has no responsibility for the content of the information in the user's profile data and other content generated by the users. Likewise, Auost assumes no liability for any misuse of information. 
Contract is concluded exclusively between the respective users involved. Auost.de is not liable for the services provided by the participating users. Auost shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or the inability to use, our services. This includes, but is not limited to, any damages arising from interactions, agreements, or disputes between au pairs and host families. By using the auost platform, you acknowledge that you assume all risks associated with these interactions and agree to hold auost not Liable from any claims, losses, liabilities, or expenses that may arise from your use of our services. We encourage all users to exercise caution, conduct their own due diligence, and utilize the resources provided by auost to ensure a positive experience for all parties involved.

Section 19 **Termination**
 All plans end automatically after subcription period and do not need to be terminated manually by user. 

Section 20 **Privacy Policy**
Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy. Further information can be found in the footer at the Privacy Policy section.

20.1 **Personal Information**
When you use our platform, we may collect certain personal information such as your name, contact details, and preferences. Rest assured, we take data protection seriously.

20.2 **Data Usage**
The information we collect is used to provide you with personalized au pair matching, communication tools, and other services. We do not sell your data to third parties.

20.3. **Security Measures**
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

20.4. **Cookies**
Like many websites, we use cookies to enhance your browsing experience and gather statistical data. You can choose to accept or decline cookies through your browser settings. Further information can be found in the footer at the cookies section.

20.5. **Third-Party Links**
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, so make sure to review their privacy policies.

20.6. **Data Retention**
We retain your personal information as long as necessary to provide our services to you and as required by law. You can request deletion of your account at any time.

20.7. **Updates and Communication**
We may send you updates, newsletters, or promotional messages related to our services. You can opt out of these communications at any time.

20.8. **Children's Privacy**
Our platform is not intended for anyone under the age of 18. If we become aware that we have collected personal information from a child, we will take steps to delete it. At auost, we recognize the paramount importance of protecting the privacy of children. Our platform is designed to connect families and aupairs while ensuring a safe and nurturing environment for children. 

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take prompt action to remove such information from our records.

We advise all host families and aupairs to exercise caution and discretion when engaging online. Communication and interactions initiated through our platform should prioritize the safety and well-being of children at all times. By using auost, you agree to adhere to these privacy standards and help create a safe, secure community for everyone.

Section 21 **Social Media**
Auost holds a giveaways among users and followers from time to time on Platform and social media. The giveaway will be held on the basis of the following conditions of participation. Auost is responsible for the organisation, processing as well as the provision of prizes or profit distribution. Give aways are not affiliated with any social media platform. Only persons over 18 years of age are eligible to participate in Germany. Entrants under the age of 18 may also be excluded from the competition after the draw. One Giveaway per household. Participation is free of charge. By participating in the giveawy, the user/follower accepts these Terms and Conditions.

The promotional period runs from will be displayed via platform and social media channel. To participate in the giveaway, follow instructions provided within the promotional period. The Auost Marketing Team will announce the winner at the end of the give away period.

In the Giveaway, the prize described on the page will be raffled off. Auost cannot be held responsible for any technical faults, in particular failures of the telephone network, the network, electronics or the computer. The winner of the prize will be notified within 48 hours. A cash payment, payment in tangible assets or exchange of winnings is not possible. The prizes are non-transferable. The winner accepts any necessary changes to the prize due to other factors beyond the control of the companies involved in the promotion. The decisions of Auost are final. Questions in this regard cannot be answered. Auost reserves the right to suspend the promotion in whole or temporarily if any difficulties arise that jeopardize the integrity of the Giveaway. Auost also reserves the right to change these terms and conditions without notice. Any obligation to pay damages by Auost and its organs, employees and vicarious agents arose or in connection with the competition, regardless of the legal basis for which by law is permissible, to the extent permitted by law, to cases of intent or gross negligence Limited. The personal data provided by the participants in the competition will be collected, stored, used byAuost exclusively for the purpose of carrying out and processing the promotion and – for example for the purpose of the profit delivery – to third parties. Passed. No further use will take place. The responsible body within the meaning of the applicable data protection laws is Auost, Auf der Hatterwiese 8, 63322 Rödermark.

Section 22 **Amendment to the General Terms and Conditions**
Auost reserves the right to change these AGBs at any time. Changes will be communicated to the user. If a user does not object to the validity of the new AGBs within two weeks of notification, the amended AGB shall be deemed to have been accepted. 

Section 23 **Final Provisions**
All declarations submitted under the user agreement to be concluded with Auost must be made in writing or by e-mail. If any provision of these General Terms and Conditions is ineffective, the remaining provisions remain unaffected. The invalid provision shall be deemed to be replaced by one that comes closest economically to the meaning and purpose of the invalid provision in a legally effective manner. The same applies to possible regulatory gaps.